This page explains how payment and refunds work for MATINSHAPE engagements. It should be read alongside our Terms of Service — individual client agreements take precedence over this page.
Payment terms
Engagements are billed as full payment upfront. The full project fee is due before any work begins, as set out in the written scope for that engagement.
No refunds once work has started
Because payment is collected upfront to secure your project slot and begin work immediately, all fees are final and non-refundable once work has started — regardless of project outcome, scope changes you request along the way, or a later decision to discontinue the engagement.
Before work begins
If you need to cancel after paying but before we've started any work, contact us as soon as possible. Since no work has been delivered in that case, we'll issue a full refund, less any third-party costs already committed on your behalf (such as software licenses or API credits purchased for the project).
Billing errors
Duplicate charges or invoicing mistakes are always corrected in full. If you spot a billing error, email us right away and we'll fix it promptly.
Questions
Anything unclear about how payment or refunds work? Email info@matinshape.com before you pay — we're happy to walk through it.